Payment Method

PAYMENT OPTIONS ON CUSTIGIFT

PAY WITH PAYPAL

With PayPal, you can send payments online quickly and securely.

You can use your credit card, debit card, or PayPal balance to make payments.

After placing your order, you will be redirected to PayPal’s website to complete your payment.

ADVANTAGES OF USING PAYPAL:

  • Payment tracking: You can track your payment status through your PayPal account.
  • Secure: Custigift will not receive your credit card number or bank information, minimizing the risk of unauthorized use.

PAY WITH CREDIT CARDS

We accept a variety of credit card options. Please note that Custigift will not store your credit card number or personal information when you make a payment.

✅ Make sure to double-check your payment amount and enter the correct billing and card information.

SAFE AND RELIABLE PAYMENT GUARANTEE

At Custigift, we take your security and privacy seriously and ensure that your information is carefully protected. When you provide information through our website, it is securely stored. Only employees who need to perform specific tasks (such as billing or customer service) have access to your personal information. All personal data is stored on secure servers in a protected environment.

If any payment issues arise, such as declined or failed transactions, your sensitive payment information may be flagged as fraudulent, and we may need to authenticate your payment. You may also need to provide proof of the transaction.

PAYMENT - FAQs

1. Why was I charged an international fee for my order?

Some customers may experience an international transaction fee on their orders. Custigift uses an American payment processor, Stripe, to serve our global customers. Stripe processes various types of payments, but depending on your bank, international fees may apply.

The international fee is charged by your bank when purchases are processed outside your country. We recommend contacting your bank for further clarification.

2. Why is my card being declined?

There are several common reasons your card might be declined. If your card payment is declined, please check the following:

  • Make sure the card is activated if it’s new or recently reissued.
  • Review your card information to ensure accuracy (CVV, card number).
  • Check the expiration date on the card.
  • Ensure you are not over your credit limit or that the transaction will not push you over it.
  • Suspected fraud: Large or unusual transactions may trigger a fraud alert. Try verifying the purchase with an OTP code or contact your bank.
  • Your account was closed: Contact your bank or add a new card.
  • Technical error: Please retry the process later.

If everything seems correct, contact your card issuer using the customer service number on the back of your card. Alternatively, you can check out via PayPal.

3. Why am I being double-charged?

If you believe you've been charged twice for the same order, first check the confirmation email.

  • If you receive multiple confirmation emails with different order numbers, it means multiple orders were placed. Review the order information carefully and cancel any orders you do not want. You can cancel here: https://custigift.com/pages/modify-or-cancel-order.
  • If you receive only one confirmation email, don’t worry. For some payment methods, we use an authorization hold to verify that the funds are available in your account. This hold is temporary, and your account will not be charged twice. Contact your bank or us for further details. The hold should be removed within one to eight business days.

4. Do I need to pay import fees, duties, and taxes?

Customs policies differ by country. Some countries may not charge import fees, while others do. Tax is not included in the price listed on our website, which means you may be responsible for paying duties and taxes upon receiving your order. Import taxes, duties, and customs fees are determined by your local customs office once your order reaches its destination.